Core Values for Reviews on Gudog
At Gudog, we believe in the power of transparent and honest feedback to foster trust and enhance the quality of pet care services. We encourage pet owners and sitters to share their genuine experiences through reviews. Here are the key principles we adhere to:
- Respect and Civility: All interactions should be conducted with respect and courtesy.
- Authentic Experiences: Reviews should be based on genuine, firsthand experiences.
- Appropriate Content: All reviews should be suitable for a general audience and free from inappropriate language.
For a comprehensive understanding, please refer to our detailed review guidelines below.
Detailed Review Guidelines
Every service booked through Gudog can be reviewed once the pet sitting service is completed. Here’s how our review system works:
- Unlimited Review Period: There is no time limit for leaving a review after a booking ends. You can provide feedback whenever you feel ready.
- Mutual Feedback: Pet sitters also have the opportunity to leave feedback about the pets they cared for. This feedback can be left at any time.
- Confidentiality of Reviews: To protect the privacy of our users, reviews from both pet owners and sitters on Gudog only display the user's name and avatar, ensuring that no additional personal information is shared.
Addressing Complaints and Prohibited Content
We prioritize the safety and integrity of our community. Reports of mistreatment or harmful behavior are taken seriously and may result in an investigation by our customer service team.
We do not allow the following in reviews:
- Non-Genuine Experiences: Reviews must accurately reflect the reviewer's own experience.
- Violation of Rights: Content that infringes on the privacy or intellectual property rights of others is not permitted. This includes sharing personal information without consent.
- Threats and Aggressive Language: Any form of threatening or aggressive language, especially those implying illegal actions, is prohibited.
- Irrelevant Content: Reviews should be relevant to the pet care service and not include unrelated commentary such as political or religious opinions.
- Coercion: Reviews intended to coerce or manipulate are strictly forbidden.
- Inappropriate Language: Use of obscene or offensive language is not tolerated.
Gudog values open communication and generally does not modify or censor reviews. However, we reserve the right to remove any content that violates these guidelines or our Terms and Conditions.
By adhering to these guidelines, we can ensure that Gudog remains a supportive and respectful community for all users.
Thank you for your cooperation.