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What to do in the case of an accident

If your dog was the victim of an accident during his stay with a Gudog dog sitter, we remind you that:

  • We only cover veterinary costs for the following incidents: see the cases we cover 
  • During your visit you must ask the vet for the following documents 
    • Veterinary invoice with all the elements specified correctly, the date and number of the invoice, addressed to:

GUDOG PETS, S.L
ESB86724424416
Avenida del Alcalde de Móstoles, 33
28933 Móstoles (Madrid) - SPAIN

    • The veterinary report where specified: the chip of your dog, the reason of the visit, the interventions performed and the treatment to follow if needed. 
  • You must send us the documentation by email at info@gudog.co.uk with a summary of what happened within 7 working days after the incident which led to your visit to the vet. Please remember to also give us your bank details (IBAN) in order to receive a refund of the corresponding invoices. 
  • Your dog’s chip number must be indicated on your Gudog profile in order to be refunded. 

Exceptions:

Remember invoices might not be refunded if there are any indications of non-respect of the norms by the dog sitter, of negligence, lack of monitoring, not having been to the vet in the moment of the accident or non-respect or any other situation previously agreed upon by the dog sitter and the dog owner regarding their dog. Moreover, in these cases, Gudog has the right to use the total amount of the booking meant for the dog sitter as a way to pay the vet (in a case where the dog sitter were to be responsible).

If the incident leading to a visit to the vet is directly caused by the dog sitter’s dog or dogs, and/or by the dog or dogs the sitter was tending at the moment of the accident, the total amount of the fees could be paid by the dog sitter and he might not receive the payment he is due for the booking.