All Gudog bookings are supported by our Veterinary Coverage programme, for your peace of mind and to protect pets in the event of an emergency.
If any pet requires emergency care during a Gudog booking the first step is to immediately bring them to a certified and practicing veterinarian.
Once the pet is safe in professional care, we recommend reviewing our veterinary coverage overview to confirm whether your claim is eligible for the Gudog veterinary coverage programme. If your claim is eligible you will need to request the following documentation from the veterinarian:
1. A veterinary invoice including the name and breed of the pet being treated, an itemised list of all charges associated with any treatments, the date of treatment, and an invoice number. This invoice should be addressed to:
21 Stradbrook Lawn, Blackrock,
Dublin, A94 T658, Ireland
2. A veterinary report specifying the name and breed of the pet being treated, the pet's microchip number, the reason for treatment, an outline of any treatments performed, and any follow-up treatment that may be needed.
Submitting a claim
To submit a claim for reimbursement through the Gudog Veterinary Coverage programme you must sending the following documents to us by email at email@example.com within 7 working days of the treatment occurring:
- A written outline of how the incident occured that led to emergency treatment.
- A full and complete veterinary invoice (as outlined above).
- A full and complete veterinary report (as outlined above).
- A contact method for us to reach you.
- All veterinary treatment notes and invoices from a certified & practicing veterinarian.
- Any photos, additional receipts and other relevant documents.
- Your bank details (IBAN) in order for us to process any reimbursement.
Reimbursement costs may be denied if:
- There are indications of negligence, such as a lack of monitoring, not administering required medication, walking outdoors without a leash, any disregard of specific details previously agreed upon by the pet sitter and the pet owner, or any such other incident that Gudog deems to be negligent.
- If the incident leading to emergency treatment was directly caused by the pet sitter’s dog(s) and/or by any dog(s) that may have been in the pet sitter’s care.
- The pet does not possess a microchip, or the microchip numbers do not match the number indicated on your Gudog profile.