If you need to cancel a booking, all you have to do is log in to your account and go to the "Bookings" section.
Open the booking you wish to cancel and click on "Cancel booking" and select the reason for cancellation.
Depending on when the booking is cancelled, the appropriate cancellation policy will be applied.
The refundable amount will be shown to you before you confirm the cancellation.
Once cancelled, the refund will appear in your account in the following days. It usually takes around 3-5 business days.