To cancel a booking that's been confirmed by a dog sitter, you need to sign in to your Gudog account and go to "Bookings".
Then you need to click on the booking you want to cancel and click on "Cancel booking". You must select one of the suggested reasons to be able to cancel.
If you get in touch with us, we will cancel the booking and offer a refund of what you have been charged following our cancellation policy. Before cancelling, you can see the amount you'll receive on your bank account.
Once the booking cancelled, you will receive the amount on your bank account in 3 to 5 working days.